The term “triage” has a similar definition in healthcare cybersecurity and software as it does in a hospital setting, albeit a very different application.

Defect triage, also known as bug triage, is a quality assurance process where a team of designated stakeholders (that may include cybersecurity and data loss prevention specialists) systematically test and assess technology utilized across the organization.

Software triage can identify potential system compromises, allowing the team to prioritize resolution based on several factors including risk, frequency, and severity.

When consistently implemented throughout healthcare organizations of every size and scope, this thorough software testing approach can increase overall cybersecurity efforts and help prevent a cyber attack or data breach.

Benefits of outsourcing your defect triage

The value of effective software quality assurance testing and defect resolution in a medical environment should not be undervalued.

As the healthcare industry continues to grow, facilities and organizations within every specialty have found themselves facing a seemingly endless stream of digital criminal activity and cyber attacks, making continuous defect triage vital.

However, as with any healthcare IT initiative, maintaining the ultimate budget is a critical component in the overall success of the project.

For many healthcare IT executives looking to pursue a cost-effective option, outsourcing bug triage to a professional managed service security provider (MSSP) proves an ideal solution.

Teaming with an MSSP to manage your software triage initiative offers benefits, including:

Time efficiency

Setting up a software triage on your own can be extremely time-consuming, forcing members of your team to spend excessive hours ramping up on how to best manage the process internally instead of performing their many other daily tasks.

A professional MSSP has mastered the defect triage process and will arrive at your healthcare facility ready to hit the ground running.

Effective team coordination

Establishing the right team of stakeholders is crucial to the overall success of the initiative. Most defect triage teams include mandatory meeting members:

  • Project Manager
  • Test Team Leader
  • Development Team Leader
  • Test Team Leader

The group may also include optional participants such as:

  • Developers
  • Business Analysts
  • Testers

Your selected MSSP will often provide its own team members as needed. However, their staff will also partner closely with your personnel to identify relevant internal stakeholders and collaborative opportunities to accelerate defect resolution across every organizational level.

Meeting management

Once the team has been established, the managed service security provider will also coordinate and lead the actual meetings as team leader to further save your organization time, money, and resources. Every defect triage meeting has several must-have components that include:

  • Distributing bug report with most recent defects
  • Rearranging existing assigned priorities as needed
  • Analyzing and evaluating defects by severity degree
  • Capturing any updates in bug-tracking system

Your outsourced team lead will keep everyone on task, assigning relevant action items as needed to optimize efficiencies and overall project success.