How long have you been with Fortified and what is your current role?
I’ve been with Fortified for 2 ½ years in my current role as Senior Client Success Manager.
What were you doing before you joined Fortified?
Before joining Fortified I was a Project Manager at another cybersecurity company where I oversaw the planning, execution, and delivery of projects to ensure they met quality standards, deadlines, and budgets. I also worked closely with internal teams to optimize project workflows and foster collaboration and efficiency across departments.
As a Client Success Manager, how do you describe what you do to your friends and family?
I explain that my job is to ensure our clients have a fantastic experience with our company. It’s like being their personal advocate, making sure their needs are met and they’re happy with our services. I’m basically the bridge between our clients and our team, ensuring smooth communication and resolving any issues that may arise.
What’s your favorite part of your job?
My favorite part about being a Client Success Manager is seeing the positive impact I can make on our clients’ experiences. It’s incredibly rewarding to build relationships, solve problems, and ultimately help our clients achieve their goals. Plus, knowing that I’ve played a part in their success is very fulfilling.
Which of Fortified’s core values are you currently focusing on the most in your professional or personal life?
As a Client Success Manager, we naturally gravitate toward the core value of being client centric. It’s a mindset that influences my interactions and decisions both professionally and personally, as I strive to create meaningful and lasting relationships built on trust, understanding, and exceptional service.
When you aren’t working, what can we find you doing?
When I’m not at work you’ll likely find me working out on my spin bike, or cheering on my kids at a baseball game or dance recital.
What’s an interesting or fun fact about you that not many people know?
I used to have my own Etsy shop creating party decorations!
If you could have dinner with any historical figure, who would it be and why?
Princess Diana. She was a humanitarian, mother, and worldwide role model. It would be amazing to gain insights into her remarkable journey, her personal challenges, and the profound impact she made on society through her advocacy and philanthropy.
To learn more about Fortified our incredible team, check out our Who We Are page.
