Fortified’s Incident Response (IR) Program gives you more than a retainer. It gives you confidence. For less than the cost of one hour of downtime per year, get a living IR Program with your entire plan, call tree, and contacts accessible right on your phone through Fortified Central Command.
Traditional IR solutions leave significant gaps for healthcare organizations. Fortified’s Incident Response Program is built to fill those gaps.
Retainers Gather Dust
& Plans Go Stale.
Unlike traditional retainers that sit unused until an incident occurs, our program includes:
The Result? When an incident occurs, Fortified already knows your environment, and everyone knows the plan. No learning curve. No wasted hours.
When Systems Go Down,
They Take the Plans with Them
With Fortified, you get Central Command. This means that even when your network is down you can access everything you need to respond to the incident, including:
The Result? When systems go down due to a cyber event, recovery starts instantly—right from Central Command on desktop or mobile app.
Accessible on desktop or mobile, the Incident Response module in Central Command platform allows you to:
Review processes and documents, such as IR plans, cyber insurance policies, and run books, to identify strengths and weaknesses in your current capabilities, targeting needed improvements.
We meet you where you're at in the process, building out an IR plan from scratch or building off of and updating your existing one.
Regular meetings with your team to review IR readiness, address emerging risks, adapt to changing environments, refine IR plans, and ensure ongoing preparedness.
You play like you practice. Through tabletop exercises, you'll practice breach and incident scenarios customized to your healthcare environment so that everyone, from executives to entry-level staff, understands their role.
Develop processes for declaring and initiating incident response, including establishing escalation procedures and communication channels that incorporate Fortified's Incident Response team.
When an incident occurs, you need help. Fast. Through the retainer hours included in an Incident Response Program you will have priority access to our IR team. Our response times are the best in the industry, because we understand that it's not just about network access and financial repercussions. It's also about patient safety.
The incident itself may be over, but there are many more conversations yet to come. Our comprehensive post-incident analysis helps identify and understand root causes, evaluate the response, and identify areas for improvement to fortify your incident response capabilities and prevent future incidents.
“Participating in the Incident Response tabletop exercise led by the Fortified team was an impressive experience. Their inclusive approach ensured that everyone’s voice was heard, including quieter participants. The scenarios they developed were customized to reflect our environment, which brought invaluable context and realism to our discussions. The attendees appreciated the Fortified team’s depth of knowledge in the Cybersecurity space. We also found their recommendations and insights enlightening. Thank you to the entire Fortified team – you’ve truly exceeded our expectations!”
– Bernadette Reid
VP of Information Technology / CIO
"You've truly exceeded our expectations!"
Fortified offers a tiered approach to help support your current and future incident response needs.
| INCIDENT RESPONSE PACKAGES | TIER 1 | TIER 2 | TIER 3 |
|---|---|---|---|
| Response hours* | 20 | 40 | 80 |
| Readiness review | Included | Included | Included |
| Monthly readiness touchpoints | Included | Included | Included |
| Tabletop exercises | Sold separately | 1 Included | 2 Included |
*Price protection available for hours needed beyond retained hours or declared incidents
When it comes to Incident Response Services in healthcare, copy+paste solutions aren’t going to keep you and your patients protected. Start a conversation with us about what you’re trying to accomplish and the challenges you’re facing, and we’ll tell you exactly how we can help.
