Cyber threats are evolving rapidly, creating a unique challenge for healthcare –– balancing the need for robust cybersecurity while ensuring uninterrupted patient care.  

At Fortified Health Security, we believe technology alone isn’t enough; a human-centered approach is critical to achieving true cybersecurity resilience. That’s why we’re thrilled to introduce EscalationIQ, the latest enhancement of our award-winning Central Command platform, designed to empower healthcare organizations with advanced threat management and deeper collaboration. 

Redefining Healthcare Cybersecurity Through Partnership 

In an industry where security breaches have life-altering consequences, generic solutions fall short. Healthcare organizations need cybersecurity partners who understand their challenges and can provide and deliver tailored solutions.  

As the only healthcare-focused MSSP with a dedicated threat defense center, Fortified Health Security’s enhanced module, EscalationIQ, takes the Central Command platform to the next level with dynamic escalation features that offer: 

  • Data-Rich, Tailored Escalations: Actionable intelligence that fits seamlessly into operational workflows 
  • Upgraded Insights: Context-driven threat analysis to support informed decision-making 
  • Enhanced Visibility: A 360-degree view of potential threats, enabling faster and more effective responses 
  • Intuitive User Experience: Simplified navigation and workflow optimization to empower security teams 
  • Robust Feedback Capabilities: A two-way dialogue that ensures continuous improvement and alignment with evolving threats 

Elevating Threat Management with Innovation 

The launch of EscalationIQ introduces upgraded features that will help reshape the way healthcare organizations respond to cyber threats: 

  • Timeline View: A chronological record of every action taken on an escalation, providing full transparency and accountability 
  • Flexible Communication Options: Choose how alerts are received—via email, SMS, push notifications, or through the Central Command platform 
  • Collaborative Features: Seamless interaction with our analysts through real-time commenting and direct communication channels 
  • Enhanced Storytelling: Improved data visualization and reporting with inline images, structured text, and actionable recommendations 
  • Consistent Experience: Standardized escalation protocols ensure consistency and reliability across all security events

The Human Element in Healthcare Cybersecurity 

While technology plays a crucial role in protecting healthcare data, the human element truly sets Fortified apart.  

“With EscalationIQ, we’re not just improving a platform, we’re transforming the way we partner with healthcare providers,” shares Spencer Bales, Fortified’s Director of Platforms and Engineering. “This update allows us to provide more context, better communication, and ultimately, a stronger defense for patient data.” 

That’s because every update Fortified made to the escalation module is rooted in feedback from our healthcare clients.  

“We know that lives, not just data, are at stake, and we’ve built a system that reflects the critical nature of healthcare security,” says Preston Duren, Vice President of Threat Defense Services at Fortified.  

A Differentiated Approach to Healthcare Security 

Fortified Health Security has always been more than a cybersecurity vendor; we are a strategic healthcare partner dedicated to protecting patient safety and maintaining regulatory compliance.  

EscalationIQ takes this commitment further by providing the following: 

  • Purpose-Built Solutions for Healthcare: Our deep industry expertise ensures compliance with healthcare regulations and best practices. 
  • Proactive Threat Management: Real-time alerts and insights empower organizations to stay ahead of cyber adversaries. 
  • Seamless Collaboration: Our dedicated Threat Defense Center partners with your team to address security concerns quickly and accurately. 

“No other MSSP in healthcare offers this level of transparency and collaboration,” says Jake Bice, Director of Threat Defense Services. “With EscalationIQ, our clients can see exactly what’s happening, when, and why, giving them peace of mind and actionable intelligence.” 

What Clients Are Already Saying About EscalationIQ 

Early feedback from current clients is in! During previews of EscalationIQ, clients have praised the depth of information in each escalation, noting that it surpasses what they’ve encountered with other platforms. These detailed insights help teams make more informed decisions faster. 

After a recent demo, one client’s team installed the mobile app and began discussing ways to adapt internal processes to maximize the platform’s capabilities. They also identified new opportunities for multi-service value, particularly around Managed Detection and Response (MDR). 

A standout moment during the demo highlighted EscalationIQ’s real-world impact. When asked how analysts could tailor communications based on time of day or specific team preferences, we showcased how EscalationIQ’s new features enable Fortified analysts to access client-specific instructions directly within each escalation. The result? Immediate value, real-time solutions, and clients eager to dive deeper with their own teams. 

A New Era of Healthcare Cybersecurity 

We invite healthcare organizations to embrace a new era of cybersecurity—one built on trust, collaboration, and a deep understanding of their unique challenges. Let’s work together to create a safer, more resilient healthcare system. 

Contact us today to learn more about EscalationIQ and how it can transform your security strategy. You can also sign up for our live demo on March 5.